FREE PICKUP WITHIN 5 MINUTES WHEN CHOOSING LOCAL PICKUP IN VILNIUS, MONDAY–FRIDAY 9:00 16:00! SHOP FOR €50 AND GET 1 GIFT, FOR €100 – 2 GIFTS, AND FOR €200 – EVEN 3 GIFTS! /EXCLUDING PDF/ FREE SHIPPING IN LITHUANIA /TO A PARCEL LOCKER/ ON ORDERS OF €50 OR MORE.
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Frequently Asked Questions
When will my order be shipped?
Orders placed on business days are shipped within 1–2 business days, depending on the number of orders.
How much does delivery cost?
The delivery cost depends on the selected delivery method — parcel locker, courier or international shipping — as well as the weight of the order. The exact amount is calculated and shown at checkout.
How can I track my parcel?
Once your order is shipped, you will receive a tracking number by email, which you can use on our logistics partners’ platform.
Can I change the delivery address after placing my order?
Yes, you can change the delivery address before the order is shipped. Please contact our customer support team as soon as possible so that we can make the changes.
What are the return conditions?
Products can be returned within 14 days of receipt if they have not been used, damaged and are in their original packaging. Return shipping costs are covered by the buyer, unless the product was defective.
How do I initiate a return?
To return a product, please fill in the return form on our website or contact our customer support team. Once your request is approved, you will receive return instructions.
How long does the return process take?
We confirm returns within 3 business days of receiving the product. The refund is issued to your account within 5–7 business days.
How do you handle personal information?
Your data is protected using advanced encryption technologies and is used only for order fulfilment purposes, in accordance with GDPR requirements.
Is my payment information secure?
Yes, all payments are processed through certified partners — Stripe and PayPal — ensuring the highest level of data protection.
How can I check what data you store about me?
You can contact us by email and submit a request to review your personal data. We will respond within 30 days in accordance with GDPR requirements.
Can you delete my personal information?
Yes, you can submit a request to delete your personal data if it is no longer needed for order fulfilment or compliance with legal requirements.
What happens if I receive a damaged product?
If you receive a damaged product, please contact us immediately and provide a photo of the product. We will arrange a replacement or refund at no additional cost to you.
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