Return Policy

1. Refunds for products

1. We provide a 100% money-back guarantee if the product or service is cancelled due to the fault of zaliaszingsnis.lt. The refund will be issued upon receipt of your written request by email at info@zaliaszingsnis.lt within 2 business days from the receipt of the request and the completion of its review.

2. Product return conditions

1. Defects in sold products are remedied, and products are exchanged and returned in accordance with Articles 6.228(7) and 6.228(10) of the Civil Code of the Republic of Lithuania, as well as other applicable legal acts. The Buyer has the right to withdraw from the contract within 14 days from the receipt of the product, provided that the product has not been used, damaged or otherwise lost its commercial value, except for the exceptions provided by law.
2. In accordance with the purchase and sale rules, a Buyer wishing to return a product must send a request by email to info@zaliaszingsnis.lt and list the reasons why they wish to return the product.
3. The shipping/delivery costs for products sent by the Buyer to the Seller for return or replacement due to identified product defects or deficiencies shall be covered by the Seller if such defects or deficiencies are confirmed in the returned products. If no defects or deficiencies are identified, the shipping costs shall be covered by the Buyer.
4. When sending products in the case specified in Clause 2.1 of the purchase and sale rules, the Buyer must comply with the following conditions:
   1. the returned product must be in its original, undamaged packaging;
   2. the returned product must be in the same complete set as ordered and received by the Buyer; sets that were subject to a combined price offer may not be split;
   3. the returned product must be unused, undamaged, unchanged in its physical form or composition, clean and tidy;
   4. the returned product must include all original labels;
   5. a written request must be submitted, stating the wish to exchange the product for a quality product, remedy the product’s defects and deficiencies, or receive a refund of the money paid by the Buyer;
   6. a document confirming the purchase of the product must be provided — a cash receipt, invoice, document confirming receipt of the product, or order confirmation email.
5. The Buyer has the right, without giving any reason and without incurring any costs other than those provided for in Article 6.22811 of the Civil Code, to withdraw from the concluded contract within 14 days, except for the exceptions provided for in Article 6.22810, Part 2 of the Civil Code.
6. The Buyer’s right to withdraw from the concluded purchase and sale contract does not apply to the following contracts: service contracts under which the services and products have been provided to the Buyer as specified at the time of purchase on the zaliaszingsnis.lt website; contracts for products made according to the Buyer’s specific instructions, which are not pre-manufactured and are made according to the Buyer’s personal choice or instruction, or individual order; contracts for perishable products or products with a short shelf life; contracts for packaged products which have been unpacked after delivery and are not suitable for return due to health protection or hygiene reasons.
7. The Buyer has the right to withdraw from the contract within 14 days from the date of receipt of the product, provided that the product has not been used, damaged or otherwise lost its commercial appearance. This right does not apply to products that are non-returnable under Article 6.228(10), Part 2 of the Civil Code of the Republic of Lithuania.
8. The withdrawal period expires after 14 days: in the case of a purchase and sale contract — from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered product; if the Buyer has ordered more than one product in a single order and the products are delivered separately — from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the last product; if the product is delivered in different batches or parts — from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the last batch or part.
9. The Seller must, no later than within 14 calendar days from the receipt of the Buyer’s notice of withdrawal from the contract, refund all amounts paid by the Buyer, including the delivery costs paid by the Buyer. The full amount shall be refunded to the account indicated by the Buyer using the selected money transfer method. In cases where the products delivered to the Buyer fall under the categories specified in Clause 2.6 of the purchase and sale rules, the delivery fee shall not be refunded to the Buyer.
10. The Seller is not required to reimburse the Buyer for any additional costs incurred because the Buyer chose a delivery method other than the cheapest standard delivery method offered by the Seller.
11. The Seller may withhold the refund of amounts paid by the Buyer until the products have been returned to the Seller or until the Buyer provides proof that the products have been sent to the Seller.
12. The Buyer must send the products no later than 14 days from the submission of the notice of withdrawal from the contract and the return of the product or service to the Seller or the Seller’s authorised person. When exercising the right of withdrawal, the Buyer bears the direct costs of returning the product.
13. Once the Buyer exercises the right to withdraw from the concluded contract, any additional contracts shall be automatically terminated without any costs to the Buyer, except for the costs provided for in Articles 6.22811 and 6.22812 of the Civil Code. Additional contracts are considered to be contracts under which the Buyer acquires products or services related to the concluded contract, and such products are supplied or services are provided by the Seller or another person under an agreement with the Seller.

Dispute resolution

A Buyer who believes that their rights have been violated must contact the Seller in writing no later than within 3 months from the date of the violation and set out their claims. The Seller must review the request free of charge no later than within 14 days and provide a detailed, reasoned written response supported by documents. If the issue cannot be resolved, the Buyer has the right to contact the entity responsible for the out-of-court resolution of consumer disputes — the State Consumer Rights Protection Authority, address: Goštauto g. 12, Vilnius, www.vvtat.lt — or to apply to the court.